Table of Contents

• 1.0 What is cRPA?

• 2.0 Key Features at a Glance

• 3.0 Architecture Breakdown: How It All Works

• 4.0 Use Cases Across GxP Workflows

  • 4.1. Change Control

  • 4.2. Logbook Entry Automation

  • 4.3. Deviation Reporting

• 5.0 Used case ROI Comparison: Traditional vs. cRPA

  • 5.1. Additional ROI Drivers with cRPA

  • 5.2. Summary ROI Estimate

• 6.0 Why cRPA Matters

“Integrate across enterprise systems and perform tasks just like human employees—only faster, fully traceable, and always compliant.”

1.0 What is cRPA?

Imagine a tireless digital workforce—specialized agents that understand natural language, navigate through SAP, Veeva, ServiceNow, or any other Enterprise application, and maintain impeccable audit trails. This is Continuous Robotic Process Automation (cRPA).

Continuous Robotic Process Automation (cRPA) serves as your next-generation assistant for automating regulated processes through intelligent, compliant, and conversational workflows. cRPA combines AI-driven decision-making with seamless DevOps pipelines, revolutionizing how enterprises manage GxP tasks—efficiently and in compliance.

Whether it's submitting change controls, entering logbooks, or reporting deviations, cRPA allows users to interact naturally—via chat or voice—while ensuring full audit readiness. From ticketing to execution, every action is meticulously documented with timestamps, screenshots, and digital signatures to comply with 21 CFR Part 11 and Annex 11.

2.0 Key Features at a Glance

1️⃣Conversational Interface – Engage seamlessly across various platforms such as Teams, Web, or Mobile, eliminating the need for cumbersome forms. This feature enables users to communicate and perform tasks intuitively, enhancing the overall user experience.

2️⃣Role-Aware Support – Experience personalized views tailored to your specific role and responsibilities within the organization. This ensures that the information and tools you access are relevant, improving productivity while ensuring access control and compliance.

3️⃣Autonomous Execution – Benefit from smart agents designed to complete tasks autonomously on your behalf. These agents not only execute actions but also meticulously capture audit trails at every step, ensuring accountability and transparency in operations.

4️⃣Auto Documentation – The system automatically generates structured work records that track every action performed. This feature significantly reduces manual documentation efforts, ensuring all necessary records are maintained accurately and efficiently.

5️⃣Natural Language Understanding – The interface is equipped with advanced capabilities to comprehend natural language inputs, allowing users to communicate naturally using voice and/or text. It clarifies intent, ensuring accurate interpretation of user requests and appropriate responses.

6️⃣Audit-Ready by Design – The framework is meticulously built to comply with regulated environments from the ground up. This design philosophy ensures that all processes and documentation adhere to necessary standards, making the system inherently audit-ready and suitable for GxP processes.

3.0 Architecture Breakdown: How It All Works

At the core of cRPA is an elegant, cloud-native, and modular architecture that integrates development, orchestration, execution, and interaction layers into one cohesive pipeline.

• Development & Deployment - Developers push code to a version-controlled repository. A CI/CD pipeline automatically builds and deploys the backend and frontend, ensuring rapid and validated releases. All releases are promoted ONLY with QA Approval via document Change Control.

• Backend Services - A containerized backend (API server) manages core logic, workflow orchestration, and user interactions, exposing secure endpoints for system communication.

• Frontend Delivery - The frontend is delivered as web content, ensuring seamless user interaction across devices.

• Cloud Database - A distributed database stores structured data—user sessions, workflows, and logs—with high availability and full traceability.

• Workflow Orchestration - A workflow engine routes tasks to specialized digital agents, enabling coordination across processes.

• Autonomous Agents - Agents interact with enterprise tools (e.g., support systems, AI models, microservices, and general applications) to perform tasks like human employees—complete with logs, screenshots, and timestamps for audit readiness.

4.0 Use Cases Across GxP Workflows

4.1. Change Control

What Happens: 
GxP-regulated environments require rigorous oversight when proposing, approving, or implementing changes to equipment, methods, or documents.

How cRPA helps:

• Users initiate change requests through a conversational interface, eliminating the need to open legacy forms or portals.

• The agents:

  • Determine the impact level (e.g., GMP-critical or routine).

  • Identify and fetch linked SOPs, impacted assets, and approvers.

  • Route the change request through a predefined workflow, including quality, validation, and regulatory stakeholders.

• All activities are logged in real-time with evidence, ensuring readiness for internal and external audits.

Outcome: Change control becomes a user-friendly, guided process—fully traceable and system-integrated.

Approvals: “Human-in-the-Loop” approvals exist like now ensuring proper review and controls.

4.2. Logbook Entry Automation

What happens: 
Equipment usage, calibration checks, and facility access logs must be meticulously entered and maintained—often on paper or rigid interfaces.

How cRPA helps:

• Users record entries conversationally, e.g., “Microscope X123 used for sample analysis at 10:35 AM.”

• The digital agents:

  • Convert this into a structured log entry, tagged with user, time, equipment ID, and purpose.

  • Archive it in audit-ready databases, compliant with 21 CFR Part 11.

  • Provide interfaces for reviewing and retrieving historical logs during audits.

Outcome: No manual entry errors. Every log is timestamped, searchable, and backed by system validation.

4.3. Deviation Reporting

What happens: 
When a deviation or non-conformance occurs—whether in manufacturing, lab work, or facility operations—users typically need to fill out structured forms, collect supporting evidence, get approvals, and ensure the event is logged for audits.

How cRPA helps:

• Users simply describe the issue via chat or voice on Teams, Web, or mobile.

• The autonomous agents auto-populate deviation forms, using role-aware templates linked to SOPs and master data.

• It automatically attaches screenshots, timestamps, and user e-signatures.

• Submits the entry into track-and-trace systems like Veeva Vault QMS or ServiceNow.

• Manages routing for multi-level approvals, reducing turnaround from days to minutes.

Outcome: Compliant, documented deviation reports generated effortlessly, reducing human error and audit preparation time.

5.0 Used case ROI Comparison: Traditional vs. cRPA

5.1. Additional ROI Drivers with cRPA

5.2. Summary ROI Estimate

6.0 Why cRPA Matters

cRPA isn’t just automation—it’s Continuous Intelligence. It brings agility and compliance together, transforming how regulated businesses operate. From biotech labs to pharmaceutical QA teams, cRPA acts as a digital co-pilot that speaks your language and gets things done—accurately, consistently, and transparently.